Easy and Fair
Returns
Here's exactly what to expect if you need to cancel, exchange, or return an order start to finish.
Cancellation Period & Timeframe
If you'd like to cancel an order, email or call our customer service team immediately at info@peakprimalwellness.com or (877) 689-4898 to avoid return shipping fees.
Pre-Orders & Backordered Items
- Our team will proactively reach out to confirm you're aware of and comfortable with the estimated lead time before proceeding.
- Once you confirm you're willing to wait, your order is placed in the fulfillment queue and reserved accordingly.
- If you later cancel after confirming, our Change of Mind Cancellations policy takes effect and a cancellation fee will apply to cover processing costs and restocking allocations with our manufacturing and logistics partners.
Damaged, Defective & Incorrect Deliveries
Contact us at info@peakprimalwellness.com or call (877) 689-4898 within 24 hours for return instructions. We'll provide the return address once you've reached out.
- The initial return shipping fee is covered by the customer and refunded immediately by our team upon confirmation of a defective, damaged, or incorrect delivery.
- Keep all initial packaging safely stored and protected so you don't incur any restocking charges.
- Your authorization request needs to be accepted by customer service before anything else is processed. Once approved, your refund arrives within 2 business days, paid via the same payment method used in the purchase.
30-Day Return Policy
Our 30-day return policy starts the day your product is delivered.
| Reason for return | What you pay |
|---|---|
| Buyer's remorse / change of mind | 25% restocking fee + shipping both ways |
| Defective or damaged before delivery | Full refund; initial return shipping refunded upon confirmation |
| Oversized / freight-shipped items (sauna rooms, hyperbaric chambers, etc.) | Subject to distributor approval and case-by-case review |
Full refunds are offered for any defective or damaged product.
Important Reminders
- Do not accept a shipment without checking the package for damages. If there's visible damage, write "damaged" on the customer and driver's receipt and call or email us immediately. Send photos so we can get a replacement shipped out right away.
- Notify us immediately if there are any missing parts to your order.
- After 30 days, all purchases are final.
- If your product breaks because of a faulty product and is not the result of incorrect usage by the customer, we will send you a replacement at no cost.
- Any products that are sent back to us that have been used, or are visibly worn, or damaged, will be returned to the customer with no refund.
- To have a successful return and receive a full refund, all merchandise returned must be in "Like New" condition: not having visible signs of wear or use and with all original packaging and accessories intact by our inspection team.
How to Start the Return / Refund Process
Method of Refund
Once we receive and examine the shipped-back item(s), we'll send a notification email letting you know you're receiving money back, either via bank transfer or the same payment method used during purchase (e-check/credit card). You can expect your reimbursement within 2 business days following our inspection's conclusion.
