"I'm James. I started Peak Primal Wellness with one idea: everyone deserves a home built for performance.
The sauna, the cold plunge, the gym setup — this is the stuff that changes how you feel every day. We make
it simple to get it all in one place."
Unfiltered customer stories, straight from the source.
A
A.
Verified purchase
"I’m so happy with this purchase—I use it almost every day, it heats up fast, looks beautiful, and I highly recommend it."
SaunaLife SaunaOutdoor SaunaTraditional Sauna
DL
David Lima
Verified purchase
"It’s a very good looking sauna, easy to put together, and it works fantastic."
Outdoor SaunaEasy to Assemble2 Person Sauna
HQ
Helaman Quinton
Verified purchase
"I would highly recommend this sauna—it heats up to 170°, fits two people comfortably, and is packed with
great features like lights, Bluetooth, and easy temperature control."
Infrared Sauna2 Person Home Sauna
BG
Brennan Gosney
Verified purchase
"We’re very happy customers—the sauna is spacious, easy to control via app, beautifully designed, and
backed by excellent support from the Peak Primal Wellness team."
Outdoor Barrel SaunaSaunaLife EE6G Barrel Sauna
RR
Romi Ran
Verified purchase
"Absolutely love it—it’s fantastic, and working with Peak Primal Wellness has been absolutely amazing and
very responsive."
"We love our unit—it’s spacious and comfortable, and Peak Primal Wellness was extremely helpful and
responsive throughout the entire process."
Outdoor Cube Sauna4 Person Outdoor Sauna
Trustpilot verified
What our customers are saying
Every review is verified by Trustpilot — we never edit or filter feedback.
4.7
Excellent
98%5-star reviews
97%Recommend us
Verified reviews
Top review
I recommend doing business with this company.
This is a review in extreme gratitude to Cole Lara, customer support representative over at Peak Primal
Wellness..
Recently, I had a small issue with an order I placed through Shop app. The order was for some running handles
for my Versa Climber machine purchase through primal…
While there were no issues with billing or shipping, the items came on time, but unfortunately, we’re the wrong
handles. I immediately took a picture and sent a video over to primal. Cole was quick to respond and even
quicker to solve the issue right there on the spot.
He made sure that the right handles were sent out before anything else. Didn’t even mention returning the other
handles. He just wanted to make sure that my satisfaction was guaranteed.
I’m extremely grateful for the top notch Customer Service I received , while it can be found, It’s extremely
rare.
I recommend doing business with this company. They’re fantastic. And cool thank you very much, sir. I hope this
message reaches your boss. You deserve a raise.
In gratitude, dustin Shane owner of Firm Foundation Athletics Springhill, Tennessee
We fix it fast, always hassle-free!
Worth every single penny
Sauna Life EE6G Preparing my patio, managing the ordering and assembly, coordinating with contractors, and
ultimately getting everything ready to enjoy my new sauna was no small task. Throughout the entire process, the
team at Peak Primal Wellness—especially Cole L.—was a true bright spot.
Cole was incredibly patient, supportive, and consistently followed up with me each week. At no point did the
experience feel transactional; it was clear he genuinely cared about ensuring everything went smoothly.
Both the sauna itself and the level of service from Peak Primal Wellness exceeded my expectations. I’ll
absolutely be returning for future health and wellness needs.
Thank you!
Guiding you through every step with care and consistency.
Cole was super helpful
Cole was super helpful, proactive and communicative in helping me through a warranty claim based on a cracked
piece in a sauna I purchased through Peak Primal. His helpfulness turned an unfortunate situation into a much
more positive one by securing a replacement part plus a credit for the trouble I experienced. He was friendly
clear and supportive throughout.
Turning setbacks into smooth, positive outcomes.
Joyce and Cole are dedicated to the customer
Just a shout out to Joyce and Cole. Joyce answered all my needs and was quick to reply. I had a question about
the paint peeling on my Harvia M3 and her and Cole contacted the Harvia company to bring this to their attention
and actually Cole tried twice to get a remedy for the problem. Very dedicated employee's. Thanks Joyce and Cole.
Jim Will
We go the extra mile to find the solution.
Great price and lightning-fast shipping—already a win.
Great price and lightning-fast shipping—already a win. The product arrived with minor damage, but they responded
quickly and resolved the issue without any hassle. That kind of customer service is rare and speaks volumes
about how they run their business. I’ll absolutely be ordering again—not just for the product quality, but for
the integrity and care behind it.
Reliable service you can count on when it matters most.
Verified reviews
