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Shipping

We cherish our community, here's exactly what to expect from the moment you check out to the moment your order lands on your doorstep.

Concierge Shipping
We coordinate delivery and keep you updated every step of the way
Shipping Support
We handle carrier issues for you so you don't have to
$0 Shipping
On qualifying orders over $200
Real Humans
Our team is here to answer every call
Shipping Rates

We Cherish Our Community

Our standard shipping rates are as follows. Some products may carry an additional fee to ensure proper handling, packaging, and safe transportation due to the size and weight of certain equipment.

Order subtotal Shipping fee
Under $50 $9.99
$50 – $100 $19.99
$100 – $200 $29.99
Over $200 (Qualifying orders only) Free

Want to know about our Returns Policy? Read more here.

Step by Step

Order Confirmation

Order & Delivery Timeline
After completing your order, you'll receive a confirmation email containing your receipt and order number. We ship within 3 business days, with delivery typically taking 1–5 days after that. If your product hasn't arrived within 5 days, contact us with your tracking code and we'll investigate.

Your Shipping Confirmation
When your order ships, you'll receive a shipment notification email with all the order details and a tracking number. If you don't receive a shipping confirmation within four business days, reach out at info@peakprimalwellness.com.

Order Status Assistance
You can reach us any time by phone or email for a status update on your order. We may not always have a tracking link before it ships, but we're happy to check the current status for you.

Lost Package Support
If an item is never received, we'll promptly file a claim on your behalf and ship a replacement, so you get your product as soon as possible.

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Important

Please ensure that your delivery information is accurate and double-check it before finalizing your order. Schedule your delivery for a time when you will be available to receive it. Orders that cannot be delivered due to incorrect addresses or the recipient not being present may incur re-delivery and restocking fees of up to 25%.

We do not provide moving services. For heavy and large items, please arrange for assistance when your order arrives. Our drivers are not required to move products into your home.

The Fine Print

Shipping Policy

Shipping times what to expect:

Transit times for deliveries are typically 1-5 days with a 1-2 day handling time. You can typically expect your delivery to arrive 2-7 days after you have placed your order.

If for some reason your order has not arrived within this timeframe, please reach out to us immediately at info@peakprimalwellness.com or by phone at 1 (877) 689-4898.

Customers may contact us by phone or email anytime to inquire about the status of their order.

While we may not always have a tracking link available before the order ships, we are happy to check its current status for you. If an item is never received, please contact us immediately. We will promptly file a claim on your behalf and ship a replacement to ensure you receive your product as soon as possible.

Just In Case

Damages

Upon receiving your item(s), please inspect them immediately to ensure there is no damage from delivery. If you notice any damage to the packaging or the products inside, do not accept the package. Take photos of the damage with a smartphone or camera right away.

For further instructions, email the photos to info@peakprimalwellness.com and visit our returns page for more information on submitting a claim.

FAQ

Shipping Questions

Where do we ship from? +
Our products are shipped from factories all over the US. When you order with us we take a look at your location and ship from the quickest and most affordable option possible.
Product never arrived? +
Contact us immediately if the product has not arrived within the expected delivery time.
Which couriers do we use? +
We work with all major shipping companies and will always do our best to optimize your shipping experience.
Do we deliver worldwide? +
Currently, we only deliver to the United States.
Heads Up

Shipping Exceptions by Brand

Due to size, weight, or specialized handling, the following brands carry additional shipping fees applied at checkout or by our team.

All Ball Pro

Due to the oversized dimensions and weight of All Ball Pro rebounders, an additional shipping fee will be applied. These items require special freight handling to ensure safe and timely delivery.

Basi

Basi Pilates equipment is designed for professional use and often involves larger, heavier components. An additional shipping fee will be applied to cover secure and specialized transportation costs.

Fire Cold Plunge

Due to the substantial weight and size of their units, an additional shipping fee will be applied.

Glute Slide

Due to the weight and size of the machines, an additional shipping fee will be applied.

HUUM

HUUM sauna heaters are crafted with premium materials and require careful handling. An additional shipping fee will be applied to accommodate specialized packaging and delivery requirements.

ProSaunas

ProSaunas products include premium sauna rooms, heaters, doors, and other accessories that often require freight delivery due to their size and weight. An additional shipping fee will be applied to ensure proper handling, packaging, and safe transportation.

PRx

Due to the substantial weight and size of their equipment, an additional shipping fee will be applied.

SaunaLife

Due to the substantial weight and size of the saunas, an additional shipping fee will be applied.

One More Thing

Other Fees

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We're a South Dakota–registered company. Because of this, we charge sales tax for all deliveries within South Dakota.

Still have a shipping question?

Our team of real humans is one call away.

Call (877) 689-4898